Frequently Asked Questions
FAQ's
Please contact us here if you have any additional questions or comments. We look forward to assisting you.
The available sizes for Moonwalks are medium (13 x 13 square feet), large (15 x 15 square feet), and club house (17×17 square feet). Combos are either 15 x 18 or 20 x 20 based on design. There are various slides with different dimensions to accommodate all ages. A 20 x 20, relatively level, non-muddy area is required for moonwalk set-up, while a 25 x 25 flat surface is necessary for combos. At least 45 feet of flat space and a water hose are recommended for Slip 'n Slides and Water Slides, while 70 feet of space from end to end is required for Obstacle Course(s).
It normally takes about 45 minutes, depending on the unit. However, slides and multiple units typically take longer to set up. Customers who are more prepared have easier and more efficient set-ups.
Because rentals are on a first come, first serve basis, it is strongly suggested to reserve the unit of your choice at least 2-3 weeks in advance of your event, and even further out if your event is on a holiday weekend. Mr. Moonwalk units are popular and sell out fast. Your order is not secured until your deposit has been paid.
No, we do not allow customer pick-ups. One of our best value added services is our low delivery rates to the locations we service.
We normally deliver at least 30-45 minutes prior to the start of your event and we will pick up the rental after the event ends or as agreed upon in the reservation. Our full-day rental is 12 hours max. We will charge extra for anything over that time frame and/or pick up the next day. Special drop/pick-up times can be arranged in advance if your event is at odd hours. Please note that we cannot guarantee an exact delivery time due to the unique dynamics of each delivery. We will do our best to accommodate special delivery requests.
Yes, we require the presence of an adult (preferably the renter named on the rental agreement) over the age of 18 at the time of delivery. We reserve the right to proceed to the next scheduled delivery if there is no one available at the time of delivery. A minimum $50 additional fee will apply if we leave and have to return to the delivery site later. We do not require the presence of someone for pick-ups as long as we have authorized and clear access to all Party Mood equipment and accessories.
Yes, Party Mood Inflatables Rental is a fully licensed and insured company.
For medium-sized (13×13) moonwalks, 6-8 kids can fit inside, depending on their age and weight. For large-sized (15×15) or club house (17×17), 10-12 kids can fit inside, again depending on age and weight. Slip 'n Slides and Water Slides can only be accessed by one person at a time due to the greater risk of collision and injury. For combos, a comfortable range is 10-15 at a time, with the slide sections being accessed one at a time only. Adults are welcome to hop in because most inflatables are commercial-grade, but all units do have a maximum weight restriction.
For public parks, customers must contact park officials to ensure that setting up inflatables is allowed. Find out if they need proof of insurance, and for a $20 fee, Party Mood Inflatables can provide a certificate of insurance to present to park officials. Although Party Mood Inflatables is insured, customers assume all liabilities associated with injury and/or damages by signing the rental agreement. Also, confirm park hours to ensure the event is concluded before the park closes. Units that are set up in public venues will be picked up no later than 7 pm or sooner depending on sunset and scheduling. Ensure that the flat area where the inflatable is set up is easily accessible, and there is a power source available.
Most of our units can handle a little rain and slight wind conditions. However, if the weather becomes an issue before your scheduled event, Party Mood Inflatables will work with you. Please note that once we load up and leave the warehouse with your order, or have taken delivery of our equipment, you will not be entitled to a refund afterwards.
For orders under $500, we require a deposit of $50 at the time of booking. For orders over $500, the deposit is $100. We may require a larger deposit for multiple unit rentals. Your rental invoice must be paid in full before we can set up for your event. Prepayment of the balance due is encouraged. Please note that deposits are non-refundable but can be credited towards future rentals if you cancel or reschedule. Conditions apply.
We accept cash and all major credit or debit cards. Payment in full must be made at or before the time of delivery. We will not begin set-up until payment has been processed. Cash payment is only accepted if set-up is in a public location. Personal checks are not accepted.
Surfaces must be flat, clean, and spacious enough to fit the unit(s) that are being set up (see dimensions of each unit in the product description online if you are unsure). Party Mood will not set up on dirt, slopes, rocks, sand, and/or gravel. Only certain units can be set up on asphalt or concrete; please let us know in advance as we will need to bring sandbags for safely securing the unit(s). Set-up location and conditions are the responsibility of the customer and must be identified upon placing a rental reservation and cannot be modified once the driver has left the warehouse. Party Mood is not responsible for damage to underground cabling and/or utilities including irrigation systems.
Unfortunately, once Party Mood has set up and secured a unit after it has been delivered, only a Party Mood representative can move it. They are trained to properly install and secure their equipment so that it is functional and safe for all. Please note that there is a $50 relocation fee for performing this task. Moving and/or relocating Party Mood equipment without their knowledge and consent is prohibited, violates your contractual agreement, and releases Party Mood, LLC. from any damages and/or injury that may occur as a result.
